What can be returned
Most eligible items can be returned if they are unused, in as-new condition, complete, and in the original packaging.
Returns that feel clear, fair, and calm.
If something is not quite right, we will help you sort it properly. Eligible Down The Cove goods can be returned within 30 days free of charge, as long as they come back unused, complete, and in as-new condition.
Return window
30 days
Portal request
Online
Condition
As new
Refund update
By email
Fastest route
Start your return online.
Open the order in your account and click Refund so the support team has the right details from the start.
A straightforward return route.
We have kept the process direct, with enough detail to avoid guesswork and enough flexibility for real customer situations.
Step 01
Open your order
Open the order in your account and click Refund within 30 days. That starts the request for eligible items.
Step 02
Pack it carefully
Keep everything together, protect the item well, and use the original packaging where possible.
Step 03
Follow the portal guidance
Use the instructions shown after your request and keep proof of postage or tracking until the parcel is back with us.
Step 04
We check and update you
Once the goods are received and checked, we email you with the refund details.
Before you send it back.
A few checks help keep refunds smooth and avoid delays once the parcel arrives back with us.
What cannot be returned
Some items cannot be accepted back, including tide tables. Product-specific restrictions may also apply.
Postage and faults
Eligible UK returns are free through our returns process. Original delivery charges are not normally refunded unless goods are faulty, cancelled under statutory rights, or we have made a mistake.
Ready to arrange a return?
Use your account for the cleanest route: open the order, click Refund within 30 days, and follow the steps shown. If you are unsure, contact support first and we will point you the right way.