Whether it is an order, a return, a wholesale enquiry, a partnership, or advice on coastal kit, send it to the right place and we will pick it up properly.
Family-owned customer care
Clear routes, useful answers, and no generic helpdesk feel.
Tell us what you need and we will route your note to the right person.
Use this form for customer support. For wholesale, dropshipping, affiliate, or partnership enquiries, use the dedicated inboxes below. Prefer email? Reach support at support@downthecove.com.
Dedicated addresses make the business feel organised and established, while helping customers and partners reach the right route first time.
For trade accounts, retail supply, bulk buying, and wholesale range questions.
wholesale@downthecove.comFor dropshipping, catalogue access, fulfilment questions, and supply enquiries.
dropshipping@downthecove.comFor affiliate applications, campaign questions, links, and creator enquiries.
affiliate@downthecove.comFor brand partnerships, collaborations, press, and commercial opportunities.
partnerships@downthecove.comA few useful details help us respond with something practical, personal, and worth your time.
We usually reply within 48-72 hours. For anything time-sensitive, call us on 01326 735017.
Tip 01
Include your order number and delivery postcode so we can find the details quickly.
Tip 02
Tell us what you are trying to do, cook, catch, gift, or replace.
Tip 03
Use the dedicated inboxes below so the right person sees it first.
