How can we help?
Whether it is an order, a return, a wholesale enquiry, a partnership, or advice on coastal kit, send it to the right place and we will pick it up properly.
Family-owned customer care
Clear routes, useful answers, and no generic helpdesk feel.
Send us a message
Tell us what you need and we will route your note to the right person.
Use this form for customer support. For wholesale, dropshipping, affiliate, or partnership enquiries, use the dedicated inboxes below. Prefer email? Reach support at support@downthecove.com.
Send it to the right place.
Dedicated addresses make the business feel organised and established, while helping customers and partners reach the right route first time.
Wholesale enquiries
For trade accounts, retail supply, bulk buying, and wholesale range questions.
wholesale@downthecove.comDropshipping enquiries
For dropshipping, catalogue access, fulfilment questions, and supply enquiries.
dropshipping@downthecove.comAffiliate enquiries
For affiliate applications, campaign questions, links, and creator enquiries.
affiliate@downthecove.comPartnerships
For brand partnerships, collaborations, press, and commercial opportunities.
partnerships@downthecove.comA better answer starts with the right detail.
A few useful details help us respond with something practical, personal, and worth your time.
We usually reply within 48-72 hours. For anything time-sensitive, call us on 01326 735017.
Tip 01
Order help
Include your order number and delivery postcode so we can find the details quickly.
Tip 02
Product advice
Tell us what you are trying to do, cook, catch, gift, or replace.
Tip 03
Business enquiries
Use the dedicated inboxes below so the right person sees it first.